As soon as the transaction has been processed, customers will receive an email with the order confirmation and order number. Customers can always access their order information by clicking on the "VIEW YOUR ORDER" button located in that email. In the case that customers are unable to find any such emails from B360 watch, even after checking their spam inbox, there may be a chance that the email address provided when placing the order was wrong. Please contact our Customer Service team by using the (Insert contact form) , and provide as many details as possible regarding the order, in order to allow us to better locate it.